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One Kemble Street
Tel: 020 7391 4300 (int. tel: +44 20 7391 4300)
Fax: 020 7391 4401 (int. fax: +44 20 7391 4401)
Project or General Enquiries:
Carly Robinson on the numbers above or contact firstname.lastname@example.org
Hanna Smith, London Communications Agency 020 7612 8499 or email@example.com
LCR aims to give the best possible service. If you are unhappy with any aspect of your dealing with LCR, please contact us to discuss your concerns on firstname.lastname@example.org or alternatively you can write to the LCR Company Secretary at the address above.
If you are not happy with our response you can ask our Chief Executive to refer your complaint to the Department for Transport’s Independent Complaints Assessor (ICA). The role of the ICA is to consider whether we have handled a complaint appropriately and have given a reasonable decision. It does not cost you anything to have your complaint assessed by the ICA.
The ICA will decide if they can review your complaint and contact you with their decision. If the ICA conducts a review, they will send you and LCR a report with their findings and any recommendations they consider appropriate.
London & Continental Railways Limited, 4th floor, One Kemble Street, London WC2B 4AN Tel: +44 (0) 20 7391 4300 Fax: +44 (0) 20 7391 4401
Registered in England and Wales, company number 02966054 at the above address.